Canada Post Strike

During the ongoing strike by Canada Post employees, most orders will be shipped using UPS with some exceptions:

- Orders of Pipettes on their own are usually shipped using Canada Post’s Lettermail service which allows us to charge lower shipping rates.  We are currently holding these orders until December 1, 2024.  If the strike isn’t resolved by then, we’ll contact customers to offer the choice of shipping with UPS with additional shipping charges, continuing to wait for the resolution of the strike, or, cancelling the order for a full refund.

- Delivery to some addresses is not possible with UPS.  In such cases, we’ll contact customers for direction on how to proceed, i.e. ship post strike or cancel order with a full refund.

Please note that shipping with UPS is more expensive than with Canada Post.  We are prepared to absorb the extra cost in most cases but there might be instances where we’ll need to contact customers to discuss delivery options when the additional cost is prohibitive.

We sincerely regret the resulting inconveniences and thank you in advance for your understanding and patience.