Shipping & Returns

Shipping is normally by Canada Post Expedited Parcel. Other mail and parcel delivery services may be used when appropriate or necessary (i.e. Postal service interruptions). The shipping fee is calculated on the total quantity of items purchased from a single item through whole dozens. By example, in Canada, 1 - 5 items is $16.00, 6 - 8 items is $18.00; 9-12 items is $19.00; etc. Similar pricing is set for USA customers. For quantities greater than 48 items (4 dozen), customers should consider contacting WhiskyGlass.ca for a quote. Always check the shipping information in the shopping cart for more accurate and current rates. These rates are subject to change without notice.

Please allow 3-4 business days for delivery to most places in southern Canada. In northern Canada (northern reaches of some Provinces, Yukon, NWT, Nunavut) add 2-3 days. For USA customers please expect 6 - 10 business days. Every effort is made to ship orders within 24-48 hours.

Shipping Costs are inclusive of handling, applicable taxes and loss insurance. Customers receiving product in destinations outside of Canada are responsible for any costs of import that may apply including any local, regional or Federal taxes and/or fees.  WhiskyGlass.ca does not guarantee any package(s) from being lost or delayed by the delivering agent. In the event a package(s) is either lost or delayed in transit by the delivering agent a tracer on the package will be implemented after 20 business days from the time of departure by the sender. A claim will then be filed by WhiskyGlass.ca with the delivering agent for a credit refund and a new product(s) will be sent without additional charge. Additionally, no adjustments shall be made for Air or Surface packages that are delayed by weather and/or a failure of the transportation infrastructure required for delivery.

Returns:We retain the right to refuse returns for products ordered on this website unless there has been a fault with your order. We cannot refund carriage costs. Returns are by authorization of WhiskyGlass.ca and shipping costs must be prepaid. For practical reasons, return requests must be sent to WhiskyGlass.ca within 10 days of receiving your order. For more detail, please contact WhiskyGlass.ca

Even though breakage is not insurable, WhiskyGlass.ca warranties all its glass and crystal products against breakage and will replace any damaged glassware without charge if contacted within 10 days of receiving damaged glassware. For details, please contact WhiskyGlass.ca

Product prices and shipping rates are subject to change without notice. Every effort is made to show the products exactly as they are. However, over time, small changes may be applied by the manufacturer without notice causing the products to differ slightly from their pictures. Such changes will be considered cosmetic and will not effect quality, size or shape or function of the products as described on the website.

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